Terms and Conditions

English Version

Casino terms and conditions may be published in other languages, to make them easily accessible to players from different countries. In the event of a dispute between our site and a player, the English version of the terms and conditions will take precedence over the non-English version. Such terms and conditions are subject to potential inaccuracies in the translation into the other language.

Real Money Games

The casino is a place of entertainment and recreation for players. Here you will not find any credits or loans. All games are played for real money or bonus funds, if available. For new players, demo modes are provided without spending any real money.

Promotional Offers

The casino reserves the right to change promotional games or bonus policies without prior notice to players. We also reserve the right to remove promotions and games from its range. Once changes have been made all players will be notified unless the newsletter is disabled.

Responsible Gambling Compliance

Casino provides first-class support and customer service, including the provision of responsible gaming. Responsible Gaming Policy is designed to protect all players and every effort will be made to ensure this. However, we accept no responsibility if a player has restricted access to gambling on other platforms and continues to voluntarily use the site.

Computer Failure

The casino accepts no responsibility for any computer or Internet faults that may occur on a player’s computer or Internet connection. We accept no responsibility for the use by players of malicious scripts that may cause losses within the online casino. In the event of any dispute, priority will be given to information recorded on our servers.

Interest on Deposits

The casino is not a financial institution, therefore we do not pay any additional interest on deposits.

Use of Player Information

The casino reserves the right to use the names of major jackpot winners in our promotions, except where prohibited by law. When using a winner’s details all information relating to their account will be kept confidential.

Speed up the closing process

Your account can be closed at any time – to expedite the process, you will need to contact Customer Service.

Withdrawal of Balances

Once a player has submitted a request to close their Casino account, the funds in their account will be available for withdrawal via any convenient payment method.

The Intention to Play

Any deposit made to the platform will be calculated as the player’s intention to bet and play in the casino. Should the player change their mind and wish to withdraw their funds, only subject to a minimum fee of 10%. Should such a situation arise, Wolf Winner will be entitled to withdraw the commission without notice.

Minimum Deposits

The minimum deposit requirement is $/€20 for any bonuses or free spins unless otherwise stated.

Cancellation of winnings

In the event of a hardware/software error or other malfunction by our site. We reserve the right to void any winnings resulting from such incidents. In the event of a software failure, all bets will be voided.

Account Suspension

The casino reserves the right to suspend the accounts of players who misuse such errors/failures and any deposits and/or winnings may be voided.

Checking

Withdrawals will take a little longer to process than deposits. This is due to the thorough checking of each transaction by the security department.

Providing Information

As part of our licensing requirements, the player is required to provide us with the following documents for us to be able to verify them:

• Passport, ID Card, Driver’s Licence;
• Recent utility bill;
• Copies of registered credit cards.

If the player fails to provide the required documents when requested or provides false documents, his account will be blocked and all winnings and payouts will be forfeited.

Verification process

To pass the verification procedure, you need to send the required documents to the Support department or login into your game profile, where you will find the “KYC” tab, and upload the required documents.

Withdrawal Timeframes

All withdrawal times are directly related to the client’s verification status. Missing documents will influence the time of withdrawal approval.

Waiting period

All requested documents must be submitted to us before the end of the waiting period. If the player is unable to provide the required details on time, the funds will be sent back to the player’s account.

Withdrawal of funds

Funds requested to be withdrawn on weekdays (Monday – Friday) will have a minimum wait time of 24 hours. During this waiting period, players will be able to withdraw funds back to their casino account free of charge. All pending withdrawals will be processed after the waiting period has expired if all requirements have been met. Withdrawals requested over the weekend will be processed the next day.

Minimum withdrawal amount

For Withdrawals, the minimum amount is $/€ 50 by bank transfer and $/€ 20 by other payment methods. You can view this information on the withdrawal page. The player is allowed to withdraw up to $10/€ 10,000 per week. If you withdraw more than this, the difference will be transferred back to your account.

Fees

The intermediary bank linking Wolf Winner and the player’s bank charges a fee of up to $35 for any withdrawal. These fees are charged by the intermediary bank, which coordinates with the beneficiary bank (the player’s bank) to facilitate international transactions. Please note that the bank charges its service fee and not the fee for our Casino.

Withdraw welcome bonus

A player may withdraw the welcome bonus only after carefully reading the wagering rules and following them.

Blocking of Self-Excluded Players

The casino reserves the right to unilaterally block or remove the achievements of players who have self-restricted themselves from gambling or who have a gambling addiction.

Extra Charges

Any promotions, gifts, or special offers offered by the Casino do not automatically include any additional charges such as taxes, registration, licensing, insurance, postage, or shipping unless expressly stated in the terms of the promotion.

Tax Liability

We will not assess any additional taxes on a player’s winnings. Each player is individually responsible for payment of any taxes due on their winnings, following the laws of their region/country.

Money Laundering Liability

Many countries where the casino provides services have strict legislation which may require us to report such players to the authorities. Our security team will consider the account suspicious:

• If you have funded your account with funds derived from illegal activities;
• If you intend to disguise funds derived from illegal activities; 
• You intend to use the site to facilitate criminal activity.

Taking Action against Money Laundering Players

We comply with regional laws, rules, and regulations to prevent money laundering and financial terrorism through illegal financial activities. If we suspect that illegal activity is taking place, the following set of actions may be taken:

• Investigate suspicious transactions;
• Immediately discontinue the service and cancel the results from the account;
• We will complete a suspicious transaction report and submit it to the appropriate authorities;
• Suspend or cancel any pending activity on the account;
• Provide any relevant information regarding such players to the group database.