Frequently Asked Questions
Here we’ve prepared the most popular questions at Wolf Winner Casino for our players to get quick answers to.
Before contacting technical support, we recommend searching for answers to questions in our section.
I Want to open a casino player account!
If you wish to become our player, you must be of legal age and can only start the registration process in the top left-hand corner of the screen.
What happens if I forget my username/password?
If you have forgotten your account password, you can reset it by clicking on the reset password button in your account. You can also reset your password by contacting our support team.
How soon after funds are deposited will they be available for play?
You can deposit into your account using whichever payment method you prefer. Please note that if you do not receive your deposit within 15 minutes, we strongly advise you to contact our support team for further clarification.
How are casino bonus free spins activated?
To activate your free spins bonus, you need to go to the promotions section and select the bonus you want. Once you accept the terms and conditions of the bonus, you must deposit at least $/€ 20. Once the deposit is made, the free spins will appear in your bonus account.
How do I find a specific casino game?
The easiest way to find a game to play is to use the search engine. This method is best if you know the exact name of the game. Our platform uses a clear and simple filter system, you can easily customize it and the games will be selected according to your criteria.
In which currencies can I play at?
The following currencies are available to casino players: EUR, CAD, AUD, and NZD.
How do I change my registered email address?
You can change your details by logging into your gaming profile or contacting our support team.
How can I find out if I already have an account?
If you are in any doubt, it is best to contact our support team. If in doubt, do not create an account. Better wait to hear back from support, because if you already have an account, all your accounts will be blocked.
Can I have multiple accounts?
No! We don’t allow users to have more than one account.
I don’t want to receive so many notifications from the casino.
If you are sure you do not want to receive all sorts of promotional offers and various messages from the casino, you can turn these off at any time. To do this you need to log in to our platform, go to your profile details and there you can turn off email notifications. You can also leave a request with our support team to speed up the process.
How can I see the winnings from my casino free spins?
If you wager using bonus funds or bonus spins, any winnings you may receive will be credited to your bonus account.
How do I know how much is left to wager on my bonus?
We have two accounts for users, one is for displaying your funds and the other is the bonus account. By going to the bonus account you can find all the information you need or contact support.
Why didn’t my wagering requirements decrease after I received a casino bonus?
Every game in our casino is unique and irresistible. With such a wide range of games, we have not been able to make the same conditions for the entire list in our casino. Each game category has its terms and conditions. You can find out more about them by reading the information in the bonus offers.
Deposit and Withdrawal
What casino deposit methods does the site use?
We offer the most reliable and time-tested payment service providers. We don’t want your game to be interrupted for a second. If you have ideas for new payment systems, you can always suggest them through our support team.
What if I made a deposit, but it never reached my account?
If you have made a deposit into your account and the money has been debited from your account, but not credited to your player account within the specified time frame, you will need to take screenshots of the transaction and contact support.
Can I make a deposit to someone else’s account?
No, this is against our security protocols. Every player can make deposits using named cards. If the cardholder does not match the name of the account holder, the account will be restricted pending further investigation.
Does the casino charge any fee for the deposit?
We do not charge any additional fees for deposits.
What is the minimum deposit/withdrawal amount?
For Deposit Only: $10.
For Withdrawals: $20 ($100 by bank transfer).
Can I play the casino games with free money?
Free money mode is available to all players, regardless of their experience. You will be able to take advantage of the demo mode, in which you will not use your own money to play. Only after you understand how to play a certain game can you start playing it for real money.
What happens if I lose my connection while playing a casino game?
Wolf Winner’s state-of-the-art technology ensures that if you lose your internet connection, your last action will be saved. This allows you to continue playing from where you were disconnected.
What if an error or technical issue occurred while I’m gaming?
All game activity on our site is recorded in real-time on the servers. If the player believes that there is a technical problem during play, please contact support. Once contacted the incident will be investigated.
Is there a preferred browser with which to enjoy the casino?
You can use any browser you like. But I have to say our platform gives the best performance in the following browser: Chrome.
How do I update my personal details?
You can update your details yourself by logging into your player profile, or you can contact our support team, who is always ready to help.
How do I verify my account?
Verification is a mandatory procedure for all new players. You need to provide our security team with a passport photo, driving license, a utility bill not older than 3 months, a bank statement, or 4 digit credit card number. The information collected helps in many ways.
How to get your documents to us?
To send us your photos you need to:
- Log in;
- Login to your account;
- Drop down the “KYC” list;
- Upload a photo for each of your documents.
Can I follow my account verification status anywhere?
Unfortunately, we don’t have an exact time frame for the verification process. We will try to verify all your documents as soon as possible. You will be notified when the verification is completed. If you would like to monitor the verification process, you can contact our support, they are always ready to help you.
How long does it take to verify my account/documents?
We try to work as long as we can. All new accounts are verified in sequential order. We take between one (1) hour and forty-eight (48) hours for the verification process. Once all transactions have been completed, we will send you an email.
Is it safe to upload my private documents to your customers?
Any information submitted to us will be kept as secure and confidential as possible. All data is encrypted and sent to the company’s secure servers.
Is my data and activity secored?
The communication between our company and the players is secure because 128-bit digital SSL encryption is used for communication.
Is my money safe on the site?
All player funds are held in a separate bank account that is segregated from other accounts. We can refund players at any time upon the first request, as long as the request is compliant.
How can I set my own deposit limit?
To set your limits, you will need to contact our support team. We will try to consider your request individually and find a compromise.
How can I close my account for a specified period?
As with deposit limits, you will have the option of limiting your account to a certain period by contacting customer support. Please note that once an agreement has been reached, you will not be able to log into your account until the expiry date.
I’d like to permanently close my account?
You can request a permanent closure of your account, but if you do, you will never be able to use our Casino again.